Most Often Asked - Revision history

Dl4mea: /* Web Shop Orders */

2026-08-11T15:27:42Z

Web Shop Orders

← Older revision		Revision as of 15:27, 11 August 2026
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	* '''International shipping:''' Absolutely! Since we started our business, we've shipped to roughly 100 countries without any issues. Our shipping partner, [https://www.mbe.de/de/versand-druck/augsburg/2598 Mail Boxes Etc. (MBE) Augsburg], supports us here with all their expertise, and also gives us access to some specialists like e.g. Aramex.		* '''International shipping:''' Absolutely! Since we started our business, we've shipped to roughly 100 countries without any issues. Our shipping partner, [https://www.mbe.de/de/versand-druck/augsburg/2598 Mail Boxes Etc. (MBE) Augsburg], supports us here with all their expertise, and also gives us access to some specialists like e.g. Aramex.

	* '''Dealer/distributor in the USA, Japan, or elsewhere?''' No! We ship directly from Germany, a country that's very straightforward from a customs perspective, and through our shipping partner [https://www.mbe.de/de/versand-druck/augsburg/2598 Mail Boxes Etc. (MBE) Augsburg] we have a great amount of experience in international shipping. '''Exception:''' Chinese customers please contact		* '''Dealer/distributor in the USA, Japan, or elsewhere?''' No! We ship directly from Germany, a country that's very straightforward from a customs perspective, and through our shipping partner [https://www.mbe.de/de/versand-druck/augsburg/2598 Mail Boxes Etc. (MBE) Augsburg] we have a great amount of experience in international shipping. '''Exception:''' Chinese customers please contact [https://www.gaetech.com.cn/index.html General Aviation Electronics Technology Co., Ltd.]

	* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.		* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.

Dl4mea: /* Web Shop Orders */

2026-08-11T13:47:38Z

Web Shop Orders

← Older revision		Revision as of 13:47, 11 August 2026
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	* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.		* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.

	* '''Electronic Documents:''' Yes! Some ~~phrases~~ we are able to ~~fullfil~~: XRechnung, ZUGFeRD (incl. Factur-X), Peppol BIS Billing, Peppol network, E-Rechnung, EN 16931 conformity, GoBD conformity archive		* '''Electronic Documents:''' Yes! Some keywords about what we are able to fulfill: XRechnung, ZUGFeRD (incl. Factur-X), Peppol BIS Billing, Peppol network, E-Rechnung, EN 16931 conformity, GoBD conformity archive

	* '''Shipping time:''' Shipping for webshop articles mostly happens during the next 1-3 days. Goods out of stock are -mostly- indicated properly.<br/>'''Note:''' Those 1-3 days is until a shipment leaves our warehouse, it does not cover the duration of transport, customs handling and other influences while on the way. (You think that is obvious? Well, we can tell differently)		* '''Shipping time:''' Shipping for webshop articles mostly happens during the next 1-3 days. Goods out of stock are -mostly- indicated properly.<br/>'''Note:''' Those 1-3 days is until a shipment leaves our warehouse, it does not cover the duration of transport, customs handling and other influences while on the way. (You think that is obvious? Well, we can tell differently)

Dl4mea: /* Web Shop Orders */

2026-08-11T13:46:29Z

Web Shop Orders

← Older revision		Revision as of 13:46, 11 August 2026
Line 73:		Line 73:
	* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.		* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.

	* '''Electronic Documents:''' Yes! Some phrases we are able to fullfil: XRechnung,		* '''Electronic Documents:''' Yes! Some phrases we are able to fullfil: XRechnung, ZUGFeRD (incl. Factur-X), Peppol BIS Billing, Peppol network, E-Rechnung, EN 16931 conformity, GoBD conformity archive

	* '''Shipping time:''' Shipping for webshop articles mostly happens during the next 1-3 days. Goods out of stock are -mostly- indicated properly.<br/>'''Note:''' Those 1-3 days is until a shipment leaves our warehouse, it does not cover the duration of transport, customs handling and other influences while on the way. (You think that is obvious? Well, we can tell differently)		* '''Shipping time:''' Shipping for webshop articles mostly happens during the next 1-3 days. Goods out of stock are -mostly- indicated properly.<br/>'''Note:''' Those 1-3 days is until a shipment leaves our warehouse, it does not cover the duration of transport, customs handling and other influences while on the way. (You think that is obvious? Well, we can tell differently)

Dl4mea: /* Web Shop Orders */

2026-08-11T13:45:03Z

Web Shop Orders

← Older revision		Revision as of 13:45, 11 August 2026
Line 72:		Line 72:

	* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.		* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.

			* '''Electronic Documents:''' Yes! Some phrases we are able to fullfil: XRechnung,

	* '''Shipping time:''' Shipping for webshop articles mostly happens during the next 1-3 days. Goods out of stock are -mostly- indicated properly.<br/>'''Note:''' Those 1-3 days is until a shipment leaves our warehouse, it does not cover the duration of transport, customs handling and other influences while on the way. (You think that is obvious? Well, we can tell differently)		* '''Shipping time:''' Shipping for webshop articles mostly happens during the next 1-3 days. Goods out of stock are -mostly- indicated properly.<br/>'''Note:''' Those 1-3 days is until a shipment leaves our warehouse, it does not cover the duration of transport, customs handling and other influences while on the way. (You think that is obvious? Well, we can tell differently)

Dl4mea: /* Web Shop Orders */

2026-08-11T13:12:03Z

Web Shop Orders

← Older revision		Revision as of 13:12, 11 August 2026
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	* '''Shipping costs:''' Shipping costs for all countries are already set up in the webshop. Based on our experience, we ship almost exclusively via express parcel outside Europe — and this is also correctly reflected in the webshop.		* '''Shipping costs:''' Shipping costs for all countries are already set up in the webshop. Based on our experience, we ship almost exclusively via express parcel outside Europe — and this is also correctly reflected in the webshop.

	* '''Tracking number:''' We do have a tracking number for ~~each~~ shipment, even if you ~~havn~~'t ~~got~~ one by email. ~~Just~~ in ~~absolute~~ exceptional ~~situations~~ we ~~may~~ send ~~non registered~~.		* '''Tracking number:''' We do have a tracking number for every shipment, even if you haven't received one by email. Only in truly exceptional cases might we send a package without tracking. We'd really appreciate it if you could only reach out asking for the tracking number when there are genuinely signs of a problem on the horizon.

	* '''Shipping label provided by the customer:''' Yes, this is possible in principle — though to be honest, it's not our favorite option. It creates extra work on our end, makes handling more complicated, and the scheduled pickup usually doesn't go smoothly. That said, we're glad to accommodate it when it makes, for example, customs clearance, easier for you.		* '''Shipping label provided by the customer:''' Yes, this is possible in principle — though to be honest, it's not our favorite option. It creates extra work on our end, makes handling more complicated, and the scheduled pickup usually doesn't go smoothly. That said, we're glad to accommodate it when it makes, for example, customs clearance, easier for you.

Dl4mea: /* Web Shop Orders */

2026-08-11T13:09:18Z

Web Shop Orders

← Older revision		Revision as of 13:09, 11 August 2026
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	* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.		* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.

	* '''Shipping time:''' Shipping for webshop articles mostly happens during the next 1-3 days. Goods out of stock are -mostly- indicated properly. Note: Those 1-3 days is until a shipment leaves our warehouse, it does not cover the duration of transport, customs handling and other influences while on the way. (You think that is obvious? Well, we can tell differently)		* '''Shipping time:''' Shipping for webshop articles mostly happens during the next 1-3 days. Goods out of stock are -mostly- indicated properly.<br/>'''Note:''' Those 1-3 days is until a shipment leaves our warehouse, it does not cover the duration of transport, customs handling and other influences while on the way. (You think that is obvious? Well, we can tell differently)

	* '''Shipping costs:''' Shipping costs for all countries are already set up in the webshop. Based on our experience, we ship almost exclusively via express parcel outside Europe — and this is also correctly reflected in the webshop.		* '''Shipping costs:''' Shipping costs for all countries are already set up in the webshop. Based on our experience, we ship almost exclusively via express parcel outside Europe — and this is also correctly reflected in the webshop.

			* '''Tracking number:''' We do have a tracking number for each shipment, even if you havn't got one by email. Just in absolute exceptional situations we may send non registered.

	* '''Shipping label provided by the customer:''' Yes, this is possible in principle — though to be honest, it's not our favorite option. It creates extra work on our end, makes handling more complicated, and the scheduled pickup usually doesn't go smoothly. That said, we're glad to accommodate it when it makes, for example, customs clearance, easier for you.		* '''Shipping label provided by the customer:''' Yes, this is possible in principle — though to be honest, it's not our favorite option. It creates extra work on our end, makes handling more complicated, and the scheduled pickup usually doesn't go smoothly. That said, we're glad to accommodate it when it makes, for example, customs clearance, easier for you.

Dl4mea: /* Web Shop Orders */

2026-08-11T13:06:30Z

Web Shop Orders

← Older revision		Revision as of 13:06, 11 August 2026
Line 73:		Line 73:
	* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.		* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.

	* '''Shipping time:''' Shipping for webshop articles mostly happens during the next 1-3 days. Goods out of stock are -mostly- indicated properly. Note: ~~This time~~ is until a shipment leaves our warehouse, it does not cover the duration of transport, customs handling and other influences while on the way.		* '''Shipping time:''' Shipping for webshop articles mostly happens during the next 1-3 days. Goods out of stock are -mostly- indicated properly. Note: Those 1-3 days is until a shipment leaves our warehouse, it does not cover the duration of transport, customs handling and other influences while on the way. (You think that is obvious? Well, we can tell differently)

	* '''Shipping costs:''' Shipping costs for all countries are already set up in the webshop. Based on our experience, we ship almost exclusively via express parcel outside Europe — and this is also correctly reflected in the webshop.		* '''Shipping costs:''' Shipping costs for all countries are already set up in the webshop. Based on our experience, we ship almost exclusively via express parcel outside Europe — and this is also correctly reflected in the webshop.

Dl4mea: /* Commercial License and other License Keys */

2026-08-11T13:02:23Z

Commercial License and other License Keys

← Older revision		Revision as of 13:02, 11 August 2026
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	We're also frequently asked:		We're also frequently asked:

	'''Is a Commercial License required for me?''' The name is a bit historical — today it would really be called a "Private Customer Discount," in order to reflect that our high-quality devices remain affordable for private users. So unless you're a private user, the Commercial License is required.		'''Is a Commercial License required for me?''' The name is a bit historical — today it would really be called a "Private Customer Discount," in order to reflect that our high-quality devices remain affordable for private users. So unless you're a private user, the Commercial License is required. Also read [[Most_Often_Asked#Intermittant_Operation,_Slow_Reaction_Time\|about possible problems without a CL]]

	'''Is the Commercial, Asterix CAT021, Neuron, or Alarm License a one-time or recurring fee?''' One-time only — it's paid once at purchase. It's installed on the device before shipping and is also included as a printed document.		'''Is the Commercial, Asterix CAT021, Neuron, or Alarm License a one-time or recurring fee?''' One-time only — it's paid once at purchase. It's installed on the device before shipping and is also included as a printed document.

	'''Can a license be transferred from a defective device?''' Only if the device is sent back to us, and only after we've received it.		'''Can a license be transferred from a defective device?''' Only if the device is sent back to us, and only after we've received it.

Dl4mea: /* Commercial License and other License Keys */

2026-08-11T13:01:01Z

Commercial License and other License Keys

← Older revision		Revision as of 13:01, 11 August 2026
Line 94:		Line 94:
	We're also frequently asked:		We're also frequently asked:

	'''Is a Commercial License required for me?''' The name is a bit historical — today it would really be called a "Private Customer Discount," ~~which exists so~~ that our high-quality devices remain affordable for private users. So unless you're a private user, the Commercial License is required.		'''Is a Commercial License required for me?''' The name is a bit historical — today it would really be called a "Private Customer Discount," in order to reflect that our high-quality devices remain affordable for private users. So unless you're a private user, the Commercial License is required.

	'''Is the Commercial, Asterix CAT021, Neuron, or Alarm License a one-time or recurring fee?''' One-time only — it's paid once at purchase. It's installed on the device before shipping and is also included as a printed document.		'''Is the Commercial, Asterix CAT021, Neuron, or Alarm License a one-time or recurring fee?''' One-time only — it's paid once at purchase. It's installed on the device before shipping and is also included as a printed document.

	'''Can a license be transferred from a defective device?''' Only if the device is sent back to us, and only after we've received it.		'''Can a license be transferred from a defective device?''' Only if the device is sent back to us, and only after we've received it.

Dl4mea: /* Web Shop Orders */

2026-08-11T12:55:55Z

Web Shop Orders

← Older revision		Revision as of 12:55, 11 August 2026
Line 67:		Line 67:
	* '''Can institutions such as government agencies, schools, or organizations receive delivery on invoice (net payment terms)?''' Absolutely! We completely understand that for some customers, "advance payment", as it is required by our webshop, simply isn't how their procurement process works.		* '''Can institutions such as government agencies, schools, or organizations receive delivery on invoice (net payment terms)?''' Absolutely! We completely understand that for some customers, "advance payment", as it is required by our webshop, simply isn't how their procurement process works.

	* '''International shipping:''' Absolutely! Since we started our business, we've shipped to roughly 100 countries without any issues. Our shipping partner, [https://www.mbe.de/de/versand-druck/augsburg/2598 Mail Boxes Etc. (MBE) Augsburg], supports us here with all their expertise.		* '''International shipping:''' Absolutely! Since we started our business, we've shipped to roughly 100 countries without any issues. Our shipping partner, [https://www.mbe.de/de/versand-druck/augsburg/2598 Mail Boxes Etc. (MBE) Augsburg], supports us here with all their expertise, and also gives us access to some specialists like e.g. Aramex.

	* '''Dealer/distributor in the USA, Japan, or elsewhere?''' No! We ship directly from Germany, a country that's very straightforward from a customs perspective, and through our shipping partner [https://www.mbe.de/de/versand-druck/augsburg/2598 Mail Boxes Etc. (MBE) Augsburg] we have ~~access — at no extra cost — to specialists such as Aramex when needed~~. '''Exception:''' Chinese customers please contact		* '''Dealer/distributor in the USA, Japan, or elsewhere?''' No! We ship directly from Germany, a country that's very straightforward from a customs perspective, and through our shipping partner [https://www.mbe.de/de/versand-druck/augsburg/2598 Mail Boxes Etc. (MBE) Augsburg] we have a great amount of experience in international shipping. '''Exception:''' Chinese customers please contact

	* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.		* '''VAT ID:''' Yes! Our webshop can handle EU country tax rates and process tax-free purchases when a valid VAT ID is provided.